A good headset for your call centre staff is a must. The people you hire to participate in incoming calls are vital to your business. It isn’t only in terms of income but also in dealing with customer service issues. Considering the number of hours that call centre employees spend on phones, headsets that are comfortable and efficient should be a priority for your business.

The market is fully-fledged with a number of options when it comes to choosing a reliable headset for handling daily job responsibilities. We mention some of them, which might make it easy for you to choose the appropriate headsets for office calls.
Which Headset is the Right Solution for You?
- Wired, Wireless, Overhead
Corded headsets are best for employees who are stationary for most of their workday. Whereas, wireless headsets are definitely more flexible, allowing users to be mobile when making and receiving calls on the go or remotely. Overhead or over the ear comes down to preference. Here you can ask the question, what is the most convenient for your employees? Both wired and wireless headsets have an OTH or OTE option.

- Bluetooth or DECT
A wireless headset with Bluetooth technology has a maximum range from a base station of about 30-40 feet. However, the advantage of a Bluetooth headset is that it can be used in the office as well as when your staff is on the go. DECT wireless headsets have a maximum range of about 300 feet. But they can only be connected to appropriate base stations.
- Is There a 2.5mm or 3.5mm Difference
Most modern phones have a 2.5mm or 3.5mm jack for headphones, earphones and/or computer speakers. Both of these connectors are miniature versions of the original 6.3mm telephone switch plug.
Both connectors are also referred to as audio, stereo, telephone, or headset connectors. A 3.5mm jack is referred to as mini as in a mini-jack or mini-plug, and a 2.5mm jack is called sub-mini as in a mini-jack or sub-mini plug. The 3.5mm jack is the standard size for music players, personal computers, mobile phones and other portable electronic devices with sound. A 2.5mm jack is standard on phones that support headsets, including call centres and some cordless phones. Adapters allow a person to use both sizes interchangeably.
What About USB and RJ9?
Computers headsets that connect directly to your computer through a microphone and headphone jack are called analogue or 3.5mm headsets. Analogue headsets convert audio through your computer’s sound card, and the quality may vary depending on the sound card you use.
Wireless USB headsets usually use a Bluetooth or RF connection and a USB adapter that plugs directly into your computer. Since the wireless signal may vary, it’s generally not recommended to use wireless headsets with voice recognition software. RJ9 is considered the standard connector that many corded telephones use to connect to the telephone base itself.
Wrapping Up!
The type of headsets you purchase will largely depend on the needs and budget of your call centre. At Headset Only, we recommend Plantronics, Jabra, SENNHEISER headsets, and many others. There is no doubt to say that telecommunications continue to evolve and generate exciting new product lines. You can reach out to our VoIP experts for personalized recommendations and check out our favourite headsets.

























